Refund & Cancellation Policy
Last updated: July 2026
This policy explains how cancellations and refunds work for paid TenderCopilot AI subscriptions. It applies alongside our Terms of Service.
1. Cancelling your subscription
- You can cancel at any time from Settings → Billing in the app, or by emailing support@tendercopilot.in.
- Cancellation stops all future charges. For recurring subscriptions, no further renewal is billed.
- Your paid features remain active until the end of the current billing period. After that, your organization moves to the Free plan.
2. Refunds
- Subscription fees already paid are non-refundable, including for any unused portion of the current billing period.
- One-time monthly payments are non-refundable once the billing period has started.
- Because you can cancel any time before the next renewal, you are only ever billed for periods you chose to start.
3. Limited exceptions
We will review and, where appropriate, refund the following, at our discretion or where required by law:
- Duplicate or erroneous charges — e.g. you were billed twice for the same period.
- Proven billing errors on our side.
- Any refund the law specifically requires us to make.
Approved refunds are returned to the original payment method via our payment processor (Razorpay). Processing typically takes 5–7 business days depending on your bank.
4. Failed or reversed payments
If a renewal payment fails or a payment is reversed, your plan may be downgraded to Free until payment is resolved. This is not a charge and requires no refund.
5. Taxes
Where a refund is issued, any applicable GST is handled in accordance with tax rules; the refunded amount reflects the net position required by law.
6. Contact
Questions about a charge, cancellation, or refund: support@tendercopilot.in.